Customer Support Executive

Job Description


We are looking for a dedicated Customer Support Executive to handle customer queries, provide timely resolutions, and ensure an excellent customer experience. The ideal candidate will have strong communication skills, empathy, and the ability to work efficiently under pressure.

Qualifications:

  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Familiarity with CRM software is a plus.
  • A customer-focused attitude with a commitment to delivering exceptional service.

 

Responsibility and Deliverables

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat promptly and professionally.
  • Resolve complaints and provide accurate information about products/services.
  • Maintain detailed records of customer interactions and follow-ups.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Identify customer needs and provide appropriate solutions.

Workplace

On site

Employment

Full time

Department

Sales

Positions Available

1

Education

Graduate/Post Graduate

Soft Skills

Customer Care Service, Telecalling, Grievance Management, Grievance Handling, Complaint Handling, Escalations, Query Resolution, Feedback Management, Inbound Calls

Technical Skills

Fast and accurate typing for data entry.

Experience Required

1 - 2 year

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